Business travel that begins with you
Welcome back. It's good to see you again.
Coronavirus: The latest information on business travel
- Visit the Help Centre for the latest news on country entry requirements, flexible cancellation policies, and tips to stay safe.
- Modify or cancel trips online or on the Egencia mobile app.
- Read about flexible cancellation policies issued by airlines, rail providers, car rentals, and hotels due to COVID-19.
- Learn how Egencia helps you to redeem airline credits online (North America)
With you every step of the way
Check out the resources below to help you on your journey. You'll find tips for booking your travel and preparing for your trip. Resources to use on the road and once you are back at home.
Egencia mobile app
The Egencia app delivers the information business travellers, travel arrangers, approvers, and travel managers need, with the efficiency and flexibility to book, manage, and view their business trips.
Stay connected to your trip and enjoy exclusive privileges, available only on the Egencia app.
Get ready to go
- Login to your Egencia account or retrieve your password if you’ve forgotten it.
- If you are logging into Egencia for the first time, go to the login page, enter your corporate email and click on “Forgot username and/or password.” You will then receive an email with a link to reset your password.
- Update your profile with information like seating and meal preferences, loyalty program member information, passport number, mobile number, and emergency contact information.
- Download the Egencia app for iOS or Android. You’ll find that booking – and managing – your business travel feels just like booking leisure travel.
- Book Egencia flights, choose seats, and pay for luggage.
- Redeem your airline credits directly on the Egencia website in the case of changed or canceled flights.
- Book Egencia hotels and add your membership program information.
- CIBT– an Egencia partner and the world’s largest global visa provider — will inform your business traveler if they need to obtain a visa for their business trip. (EMEA only)
Manage your business trips
- Online Check-in opens 24-48 hours before your flight departure. Get the Egencia app to get notified and redirected to the Airline’s check-in page.
- Change Egencia flights or hotels online or through the Egencia mobile app.
- Cancel business trips – including air, hotel, rail, or car rental -- online or through the Egencia mobile app with just a few clicks.
Back home
- Access all receipts and invoices from a trip on the Egencia website with a single click for streamlined travel expense reporting.
- Get help pursuing compensation in the case of delayed or canceled flights with Air Help. (if your company is enrolled)
Need more Egencia support or help to organize your trip?
- Login to the Egencia Help Center or use our online chat for an immediate support
- Join a virtual training sessions for expert advice on key business travel topics
- Get targeted help on frequently asked questions with on-demand videos
Still can't find what you're looking for?
If your company uses Egencia and you would like to reach Egencia Support but can’t log in, fill out this form. You can also call 0-203-077-2635.
