Business traveller centre
Essential resources to help you plan and manage your business trips.
Need to contact Egencia customer service?
Egencia is currently experiencing higher than normal traveller requests resulting in longer wait times. While airlines are trying to manage faster than expected return-to-travel, they continue to struggle with staff shortages, schedule reductions and labour stoppages.
Egencia is committed to helping our travellers navigate through these exceptional but temporary challenges.
Help us to help you
- If you are due to depart in more than 72 hours, please email customer service.
- When contacting customer service, remain on the line and please do not hang up. We will answer your call.
- For general enquiries, checking availability and pricing, please use the online booking tool or the mobile app instead.
- To avoid duplication, please do not send follow-up emails once your initial request has been sent.
Use the Egencia booking tool or mobile app directly
- Review your booker profile and ensure it's up to date (name as per your passport, contact telephone number, frequent flyer cards, etc.)
- Redeem airline credits online (North America only)
- Book your new trip online
- Modify or cancel your trip online—here’s how to cancel your trip online
- Check Egencia Travel Advisor for updates on entry requirements, COVID test and mask requirements
If you have any further questions, please read the FAQs below.
Egencia mobile app
The Egencia app delivers the information business travellers, travel arrangers, approvers, and travel managers need, with the efficiency and flexibility to book, manage, and view their business trips.
Stay connected to your trip and enjoy exclusive privileges, available only on the Egencia app.
How to book corporate travel with Egencia
- How do I log in to Egencia for the first time to book a business trip?
- How do I retrieve my username and/or password?
- How do I add or update loyalty programme member information, seating and meal preferences, my passport number, mobile number and emergency contact information for my business travel profile?
- Download the Egencia app for iOS or Android. You’ll find that booking—and managing—your business travel is seamless and intuitive.
- How to book flights, choose seats and view baggage information?
- How to redeem my airline credits online directly on the Egencia website in the case of changed or cancelled flights?
- How to book hotels and add or update hotel loyalty programme membership information?
- Where can I find visa and passport information? (EMEA only)
- How do I find out about any travel restrictions?
Manage your business trips
- How do I check in online for my flight?
- How do I change or cancel my flight booking?
- How do I change or cancel my hotel booking?
- How do I cancel my trip — including air, hotel, rail or rental car — online or through the app?
- Where can I view my available receipts and invoices from a business trip on the Egencia website for streamlined travel expense reporting?
- How do I use AirHelp (if your company is enrolled) to get compensated for delayed or cancelled flights that were part of my business trip?
Need more Egencia support or help with organising your trip?
- Log in to the Egencia Help Centre or use our online chat for immediate support
- Join one of the virtual training sessions for expert advice on key business travel issues
- Watch our videos for help that addresses a variety of corporate travel topics
Still can't find what you're looking for?
If your company uses Egencia and you would like to reach Egencia Support but can’t log in, please click here and you will be redirected to a support page.